The problem is the solution

Many of us are great at identifying problems, but often unconvincing when offering solutions. That’s because the most interesting challenges don’t lend themselves to easy answers.

And any challenge that involves working with humans is likely to be, well, interesting.

In our work, we try to avoid promising solutions, however tempting that may be.

We find that it’s better to be more patient and attentive to the problem, what people are struggling with, and exploring - often quite playfully - with it to understand it better. That may involve some prototype responses but not in effort to find a single, simple answer.

Usually, when we relax into the challenge enough, some exciting discoveries start to be made, and people can then move forward. Not necessarily in a predictable way.

Photo by John Barkiple on Unsplash